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Content Management Goes Way beyond

Knowledge Management

 

Content Management (CM) is now being offered as the latest means for using content to generate added business value.  Increased content volume and streamlined delivery schedules have driven CM's many converging technologies together, including disciplines like knowledge management and integration tools such as XML.  The key CM components are generation (or re-generation), storage management, preparation, and delivery of documents or information.

 

But, does it just really come down to optimizing these fundamental document management components using the latest technology?  No, says George Parapadakis, author of an interesting think piece on CM and KM in the November/December 2000 issue of e-doc, (http://www.edocmagazine.com/edoc/edocdis.cfm?ID=72).

 

"Content management has little to do with new technologies and more about consolidating the little niche industries we have had all along into a more coherent set."  For instance, for document management, it means leveraging the best practices by "applying them to a wider range of mediums and delivery mechanisms".  For e-commerce vendors, CM is "about website management and the effective delivery of content to their audience".

 

Some Key Content Management Components 

(re)Generation

Storage Management

Preparation

Delivery

Multi-Authoring

Storage

Assemby

Channels

Check In-Out

Distribution

Publishing

...paper

Imaging Capture

Replication

Virtual Documents

…B2B, B2C

Attributes Metadata

Caching

XML

…Mobile

Naming Conventions

Indexing

Relationships

…ASP

Templates

Ageing

Relevance

Search

Version Control

Archiving

Navigation

Navigation

Workflow

Format Refresh

Renditions

Personalization

Online Reviews

Media Refresh

Interface

Media Streaming

Review & Approval

Destruction

 

Commerce

e-Signatures

Reporting

 

 

Translations

 

 

 

Status Management

 

 

 

 

Source: George Parapakis, e-doc, November/December 2000

 
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Content Management Strategies/DITA North America 2010 Conference,
April 19–21 2010, Santa Clara, California

2010 ATA e-Business Forum,
May 17–19, 2010, Seattle, WA

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