This webinar has already taken place!
“Social” isn’t limited to Wikis, Forums, Facebook, and Twitter.
More and more organizations are looking at how community content can complement (and in some cases replace) their formal product content. Also, many are noticing how much overlap there is with social content platforms and their own intranets, internal business collaboration and knowledge sharing platforms.
For most, putting documentation fully in the hands of the users – even internal subject matter experts – isn’t an option, or is simply not desirable. Also, creating yet another silo of social content isn’t helpful for users trying to find answers.
So, how can community and formally created content play nicely together?
During this session see best practice concepts and a case study featuring:
The pitfalls of poorly implemented social functions
How the DITA platform can form the core of a socially-enabled documentation platform
The key social features that organizations are implementing – and the back-end processes required to prevent chaos
How internal SME and external customer communities can be leveraged for maximum benefit to both
The impact on: editorial process, metrics and measurement, version management, content models, workflow, and metadata strategies
Title: Socially Enabling Documentation in the Cloud: Dangers, Benefits, Getting There
Date: Wednesday, October 12, 2011
Time: 11:00 AM – 12:00 PM EDT
Click here to watch the recording!