Privacy Policy

Data Conversion Laboratory, Inc. (“Data Conversion Laboratory”) has created this privacy policy to describe how we collect, use and disclose the information that we obtain from our users through the Data Conversion Laboratory Website(s), (the “Site”), https://www.dclab.com,  and data we collect through the services we provide (“Services”) to customers (“Customers”).  This policy also describes the choices available to you regarding our use of your personal information and how you can access and update this information.  By visiting the Site and using any of our Services, you signify your explicit consent to the terms and conditions of this Policy.

The use of information collected through our Services shall be limited to the purpose of providing the specific Service for which the Customers have engaged Data Conversion Laboratory.

EU-U.S. Privacy Shield

Data Conversion Laboratory, from time to time, may handle personal information collected from individuals located within European Union member countries. Data Conversion Laboratory complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States.  Data Conversion Laboratory has certified to the Department of Commerce that it adheres to the Privacy Shield Principles.  If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

Data Conversion Laboratory is responsible for the processing of personal data it receives, under EU-U.S. Privacy Shield Framework, and may subsequently transfer to a third party acting as an agent on its behalf. Data Conversion Laboratory complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

In compliance with the Privacy Shield Principles, Data Conversion Laboratory commits to resolve complaints about our collection or use of your personal information.  European Union individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Data Conversion Laboratory at:

Data Conversion Laboratory, Inc.
61-18 190th Street Suite 205
Fresh Meadows, NY 11365
(718) 387-8700

privacy@dclab.com

An individual who seeks access to their data, seeks to correct, amend or delete inaccurate data, or wishes to opt-out of communications from Data Conversion Laboratory should direct his/her query to privacy@dclab.com.

Data Conversion Laboratory commits to cooperate with EU data protection authorities (DPAs), with regard to unresolved Privacy Shield complaints concerning human resources data transferred from EU in the context of the employment relationship.

With respect to personal data received or transferred pursuant to the EU – U.S. Privacy Shield Framework, Data Conversion Laboratory is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.   In certain situations, Data Conversion Laboratory may be required to disclose personal data in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.

Data Conversion Laboratory has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not resolved your complaint, please contact our U.S.-based third party dispute resolution provider at https://www.jamsadr.com/eu-us-privacy-shield.  This service is provided at no cost to you.

Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

 

What information do we collect about you?

When you visit our Site

We may collect personal information about you when you visit our Site.  Some information is provided by you. For example, first name, last name, address, telephone number, email address, job title, and organization (personally identifiable information, or “Personal Information”) when you complete our online contact form or requesting a quote for a complex digital content challenge. We also collect personally identifiable information when you subscribe to marketing communications, request support, use our on-demand services or when you sign up for a webinar.  This information may be used for follow-up marketing and other relevant communications. 

When you visit our Site, we may also collect information that does not necessarily reveal your identity directly but may include information about the specific device you are using or location, such as the hardware model, operating system version, web-browser software (such as Firefox, Chrome, Safari, or Internet Explorer) and your Internet Protocol (IP) address/MAC address/device identifier.  This may be used to help resolve technical issues and provide analytics and metrics.

We also automatically collect and store certain information in server logs such as but not exclusive to: statistics on your activities on our Site, mobile apps, and products; information about how you came to and used our Site, related visits, mobile apps, and products; your IP address; device type and unique device identification numbers, device event information (such as crashes, system activity and hardware settings, browser type, browser language, the date and time of your request and referral URL), broad geographic location (e.g. country or city-level location) and other technical data including how your device has interacted with our Site, the pages accessed and links clicked. 

Some of this information is collected through technologies that uniquely identify your browser, including cookies.  A cookie is a small amount of data, which often includes an anonymous unique identifier sent to a browser from a Site's servers and stored on a computer's hard drive.

When you use our services

As part of digitizing and making content smarter (data conversion), our customers may submit or upload or request that we obtain from other sources, structured and unstructured content for processing.  This structured or unstructured content may contain personal information such as email addresses and author names. 

This customer content is processed by Data Conversion Laboratory on behalf of the customer. Our privacy practices will be governed by the contract that we have in place with our customers.  In accordance with such terms, Data Conversion Laboratory will process such customer content for the purposes of providing the relevant services and in accordance with our customer's instructions.

When you request our services to review and process your data, we will secure your information, physical documents as well as storage media, as per our mutually agreed contract terms.   This information will be used to deliver the agreed services.

How will we use the information we collect?

We may use information collected when you visit our Site or when you use our services for the following business purposes:

  • Respond to your requests or provide information you requested
  • Provide agreed contract services against subject data and content
  • Improve service reliability, features and functionality
  • Better understand customer experience and to improve quality
  • Enhance security, monitor and verify identity or access
  • Detect fraud and other abuses for our Site

How we secure your information?

Your information is secured within the DCL network as well as authorized third-party sites contracted to host specific, secured services.  All contracted third-party sites have a posted U.S. Privacy Shield.

To whom do we disclose information we collect?

Data Conversion Laboratory may transfer personal information to other companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Customers.

How long we retain your information?

Data Conversion Laboratory will retain personal information we process on behalf of our customers for as long as needed to provide services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.